FREQUENTLY ASKED QUESTIONS
Is SUPrents an authorized Onewheel dealer?
Yes. SUPrents has been an authorized Onewheel dealer since 2017. New and open-box Onewheels purchased from SUPrents include the full manufacturer warranty.
What is the SUPrents 7-Day Demo?
Our 7-Day Demo lets you ride a brand-new Onewheel for a full week before deciding whether to keep it.
Your 7 days begin on the day your Onewheel is delivered. If you love it, simply keep it — there’s nothing else you need to do.
If you decide it isn’t right for you, contact us and we’ll email you a prepaid UPS return label. Drop the board off at UPS by 5 PM on the seventh day. We cover the return shipping. The applicable demo fee and any other applicable charges are deducted from your refund.
LEARN MORE ABOUT THE 7-DAY DEMO →
How much does the 7-Day Demo cost if I return the Onewheel?
The demo fee depends on the model:
Pint X: $325
Pint S: $350
XR Classic: $375
GT: $400
GT S-Series: $500
Rally XL: $650
Most customers keep their Onewheel after trying it.
Do you offer free shipping?
Yes. Onewheels ship free within the lower 48 states.
Does SUPrents charge sales tax?
SUPrents does not collect sales tax on orders shipped outside Washington State. Customers may have tax obligations in their state.
What is an open-box Onewheel?
Our open-box Onewheels are like-new boards with less than one mile. They include the original box and charger and the full manufacturer warranty.
Open-box Onewheels are priced below our new boards and are final sale, so they are not eligible for the 7-Day Demo.
Do open-box Onewheels have a warranty?
Yes. Open-box Onewheels include the full manufacturer warranty.
Do you sell used Onewheels?
Occasionally. Our used Onewheels typically come from our 7-Day Demo program and are inspected and tested before being listed.
Mileage and condition vary by board. Used Onewheels are final sale and do not include the manufacturer warranty.
What’s the difference between new, open-box and used?
New: Brand-new Onewheel, full manufacturer warranty and eligible for our 7-Day Demo.
Open-box: Like-new with less than one mile, full manufacturer warranty and priced below new. Final sale.
Used: Previously ridden, with mileage and condition clearly listed. Final sale and no manufacturer warranty.
What is 7-Day Demo Damage Protection?
Damage Protection is an optional add-on for new Onewheels purchased through our 7-Day Demo.
It helps protect you from charges for accidental riding damage if you decide to return the board. Without Damage Protection, repair or replacement costs associated with damage may be deducted from your refund.
SEE DAMAGE PROTECTION DETAILS →
How quickly will my Onewheel ship?
We work to get orders out as quickly as possible. Our general processing time is two business days. Once your Onewheel ships, you’ll receive tracking information so you can follow it to your door.
Can I talk to someone before I order?
Absolutely. When you call or text SUPrents, you’re talking directly with me, Eric, the owner.
If you’re unsure which Onewheel is right for you, I’m happy to help.
Call or text: 530-340-5544
Which Onewheel should I buy?
It depends on your size, riding style, experience and where you plan to ride. If you’re having trouble deciding, call or text me and I’ll help you narrow it down.
Where is SUPrents located?
SUPrents is an Oregon-based Onewheel dealer located in Bend, Oregon. We ship Onewheels throughout the lower 48 states.
How long has SUPrents been selling Onewheels?
SUPrents was started in 2015. We started out selling and renting standup paddle boards. In 2017 we became an authorized Onewheel dealer and we have sold Onewheels ever since.