PRIVACY POLICY
Last Updated: October 6, 2026
SUPrents respects your privacy. This Privacy Policy explains what information we collect when you visit SUPrents.com, place an order, contact us, or sign up to receive marketing communications, and how we use and protect that information.
By using this website, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
We may collect information you provide directly to us, including your name, email address, phone number, billing and shipping address, order information, and information you provide when contacting us or submitting a form.
When you make a purchase, payment information is processed securely by our payment processing providers. SUPrents does not directly store your full credit or debit card information.
We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, referring website or source, and information about how you interact with our website.
HOW WE USE YOUR INFORMATION
We may use the information we collect to:
Process, fulfill, and ship orders
Communicate with you about your order
Provide customer service
Respond to questions or requests
Operate and improve our website
Understand how visitors use our website
Prevent fraud or misuse
Send marketing emails when you have agreed to receive them
Send SMS marketing messages when you have expressly opted in to receive them
Comply with applicable legal and regulatory requirements
ORDERS AND CUSTOMER COMMUNICATIONS
When you place an order, we may use your contact information to communicate with you about your purchase, payment, shipping, delivery, returns, or other matters related to your transaction.
These transactional communications are separate from marketing communications and may be necessary to complete or service your order.
EMAIL MARKETING
If you sign up to receive emails from SUPrents, we may send you information about Onewheels, open-box inventory, promotions, new products, special pricing, and other SUPrents news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
We use Squarespace to help manage and deliver our email marketing campaigns.
SMS MARKETING
When you expressly opt in to receive SMS marketing from SUPrents, we may collect information including your name, mobile phone number, opt-in date and time, opt-in status, and information about your interactions with our text messages, such as link clicks or keywords you send.
We use this information to send you marketing and promotional text messages, which may include Onewheel offers, open-box inventory alerts, product news, promotions, and other SUPrents updates.
We provide information necessary to operate our SMS program to Squarespace, our text messaging service provider, so that Squarespace can provide SMS delivery and related marketing services on our behalf.
Your mobile information and phone number will be kept confidential and will not be sold, rented, or shared with unauthorized third parties for their marketing or promotional purposes.
Consent to receive SMS marketing messages is not a condition of purchasing any product or service from SUPrents. Message frequency may vary. Message and data rates may apply.
You can opt out of SMS marketing at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to a text message from us.
ABANDONED CART EMAILS
If you begin the checkout process but don't complete your purchase, we may send you an email reminding you about items left in your cart if we have the information and permission necessary to do so.
You can unsubscribe from marketing-related emails using the unsubscribe link included in the message.
COOKIES AND ANALYTICS
SUPrents.com uses cookies and similar technologies to operate the website, remember preferences, understand website traffic and usage, and improve the customer experience.
We may use services such as Squarespace Analytics and Google Analytics to understand how visitors interact with our website. These services may collect information such as your device and browser information, IP address, pages visited, approximate location, referral source, and interactions with the website.
You can control or limit certain cookies through your browser settings and, when available, the cookie preferences provided on our website.
SERVICE PROVIDERS
We use third-party service providers to operate our website and business. These may include website hosting and ecommerce providers, payment processors, shipping providers, analytics providers, and email and SMS marketing services.
These providers may receive information necessary to perform services on our behalf. Their handling of information may also be governed by their own privacy policies and terms.
SUPrents does not sell your personal information to third parties for their own marketing purposes.
SHIPPING AND ORDER FULFILLMENT
When you place an order, we may provide information such as your name, shipping address, phone number, email address, and shipment information to shipping carriers and other service providers as necessary to fulfill and deliver your order.
DATA RETENTION
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, operate our business, maintain transaction and business records, resolve disputes, and comply with legal, tax, accounting, and regulatory obligations.
YOUR PRIVACY CHOICES
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to request access to, correction of, or deletion of certain personal information.
You may also opt out of marketing communications at any time using the unsubscribe or opt-out methods provided in those communications.
To make a privacy-related request, contact us using the information below.
CHILDREN'S PRIVACY
SUPrents.com is not intended to collect personal information from children under 13, and we do not knowingly collect personal information from children under 13.
SECURITY
We take reasonable measures to protect personal information in our possession. However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.
When we make changes, we may update the "Last Updated" date at the top of this page.
CONTACT US
If you have questions about this Privacy Policy or would like to make a privacy-related request, contact:
Email: Contact@SUPrents.com
Phone: 530-340-5544