Onewheel Shipping and Rental FAQ
Shipping is free both ways for the lower 48 states. Shipping for Hawaii and Alaska is extra (call for rates).
What do I do if there’s an issue with my board?
If there’s an issue with the equipment when it arrives or at anytime during your rental please Contact Us via email or phone so we can take care of it.
How long will it take for my board to arrive?
Generally 1-5 days depending on where your rental is being shipped to and when you place your order. Our last shipment goes out at 1pm Pacific Time each day. We recommend placing your order 7 or more days in advance.
What are your rental terms and conditions?
Our Terms & Conditions can be found HERE.
What happens if I return my board late?
You will be charged a late fee of $60 per day per board for any board returned late.
What if I want to take my board out of the U.S.?
If you are heading on vacation outside of the U.S. unfortunately we cannot ship you the board. The board must ship to and from a U.S. address. However, you are more than welcome to have the board shipped to your home and take it with you out of the country as long as you ship it back from your home when you come back.
Why is the website asking for shipping address when I’m checking out as a local?
Our website defaults to a shipping option. Simply enter your billing address and we will arrange a pickup option for you. Don’t worry your board will not be shipped.
What happens if my rental ends on a Sunday?
If your rental ends on a Sunday, you are granted a one day grace period and you would ship back on Monday. You will not be charged an additional day. For example a 5-day rental that arrives on Tuesday would be shipped back on Monday.